Frequently Asked Questions
How long will Ksher transfer the settlement amount to merchant’s bank account?
Thailand’s merchant
Settlement date will be depended on registered merchant type and merchant’s bank account as the table below:
Sample schedule
Example:
Merchant A has registered in a corporate account type using SCB bank account for receiving the money from Ksher (T+2 condition).
Given that Merchant A have Promptpay and credit/debit card payment channels’ transactions on Wednesday, June 1st, 2024.
Ksher will transfer money from Promptpay transactions to the merchant’s bank account on Friday, June 3rd, 2024, and will transfer money from credit/debit card transactions to the merchant’s bank account on Wednesday, June 8th ,2024.
Do merchants have to manually settle at the end of the day by themselves?
No, the merchant does not need to manually settle the payment.
Ksher system provides automatically daily cut off time as the table below:
What time do merchants receive the transferred amount from Ksher in each day?
Merchants will receive the money from Ksher around 02:00-06:00 pm. or not later than 07:00 p.m.
(in case that there is any unexpected bank transfer issue happened).
Will Ksher transfer the settlement amount of each e-wallet together at once?
No. Ksher will transfers the settlement amount of each payment channel separately as it will be easier for merchants to recheck settled transactions from each payment channel.
For example, if Merchant’s open 4 payment channels with Ksher, Merchant will receive 4 transferred separately
Are merchants able to make a refund to customers? Will Ksher return MDR fee to merchant in case of making a refund?
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Does Ksher set minimum amount of transaction for transferring in each settlement?
Yes, we do. Ksher has indicated minimum transfer amount 100.00 THB after deducting the commission fee in each payment channel. Also, the amountm from each payment channel cannot be combined for the transfer.
Example: If a merchant has received payment from customers on Promptpay, Truemoney and WeChat Pay
Promptpay 110.00 THB = Ksher will transfer this amount on the regular settlement date.
Truemoney 90.00 THB = Ksher will not yet transfer this amount as it does not reach minimum transfer amount.
(If later a merchant has additional Truemoney transactions and the total amount is more than 100.00 THB, Ksher will settle and transfer the money to a merchant’s account)
WeChat Pay 30.00 THB = Ksher will not yet transfer this amount as it does not reach minimum transfer amount.
(If later a merchant has additional WeChat Pay transactions and the total amount is more than 100.00 THB, Ksher will settle and transfer the money to a merchant’s account)
Does Ksher provide a website or an online portal for merchants to access for checking transactions, merchant information and the settlement details?
Yes, we do. Our website which has been especially made for our merchants is called [Merchant Platform](https://merchant.ksher.net).
Our merchants can check the transaction amount in real time, check the merchant information and settlement details by themselves. Also, they can download the transaction report and settlement report as an excel file.
Does Ksher send bank payslip and tax invoice to merchants? If yes,how does Ksher send them to merchants?
Yes, we do. Ksher will send payslip in every day that merchants receive the transferred amount from us. Also, tax invoices will be sent as an electronic tax invoice (E-TAX) to merchants’ registered emails everyday after the transactions have been settled.
Ksher will also withhold tax for corporate merchants and will send to Revenue Department under merchants’ name.
Remarks:
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Ksher does not provide the system for downloading E-tax by merchant-self. We will only send these documents to the merchant via email. In case that the merchant has not received tax invoice, the merchant can reach out to Ksher customer support team within 7 business days.
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In case the merchant would like to change the information on tax invoice (e.g. merchant’s name or address), please contact Ksher customer support team to change it in advance.
List all of tax invoices and Credit note format
The details of the English letters of the tax invoice number of each payment channel are as follows:
| No. | WALLET | TAX INVOICE | CREDIT_NOTE |
|---|---|---|---|
1 |
Wechat Pay |
WP-13-YYYYMM-xxxxx |
CN-WP-YYYYMMxxxxx |
2 |
Alipay |
AP-13-YYYYMM-xxxxx |
CN-AP-YYYYMMxxxxx |
3 |
TrueMoney |
TP-13-YYYYMM-xxxxx |
CN-TP-YYYYMMxxxxx |
4 |
LinePay |
LP-13-YYYYMM-xxxxx |
CN-LP-YYYYMMxxxxx |
5 |
ShopeePay (AIRPAY) |
RP-13-YYYYMM-xxxxx |
CN-RP-YYYYMMxxxxx |
6 |
Promtpay (BBL) |
PP-13-YYYYMM-xxxxx |
CN-PP-YYYYMMxxxxx |
7 |
Promtpay 2 (SCB) |
BP-13-YYYYMM-xxxxx |
CN-BP-YYYYMMxxxxx |
8 |
KTB |
CA-13-YYYYMM-xxxxx |
CN-CA-YYYYMMxxxxx |
9 |
KTC |
KT-13-YYYYMM-xxxxx |
CN-KT-YYYYMMxxxxx |
10 |
KTC_Installment |
CI-13-YYYYMM-xxxxx |
CN-CI-YYYYMMxxxxx |
11 |
KBANK |
KC-13-YYYYMM-xxxxx |
CN-KC-YYYYMMxxxxx |
12 |
BBL_Deeplink |
PD-13-YYYYMM-xxxxx |
CN-PD-YYYYMMxxxxx |
13 |
SCB_Deeplink |
BD-13-YYYYMM-xxxxx |
CN-BD-YYYYMMxxxxx |
14 |
KBANK Deppink |
KD-13-YYYYMM-xxxxx |
CN-KD-YYYYMMxxxxx |
15 |
KBANK Installment |
KI-13-YYYYMM-xxxxx |
CN-KI-YYYYMMxxxxx |
16 |
Krungsri Deeplink |
SD-13-YYYYMM-xxxxx |
CN-SD-YYYYMMxxxxx |
17 |
Krungsri Installment |
KSI-13-YYYYMM-xxxxx |
CN-KSI-YYYYMMxxxxx |
18 |
Krungsri Firstchoice Installment |
KFI-13-YYYYMM-xxxxx |
CN-KFI-YYYYMMxxxxx |
19 |
Promtpay3 (Kbank) |
KP-13-YYYYMM-xxxxx |
CN-KP-YYYYMMxxxxx |
20 |
Alipay+ |
AX-13-YYYYMM-xxxxx |
CN-AX-YYYYMMxxxxx |
YYYY = Year in number. example 2023
MM = Months in number. example 03
xxxx = Running Number. example 12345
Credit note is tax invoice send when refund not same day.
KP-13-202303-12345
Meaning
-
Tax Invoice KBANK Promptpay
-
At March 2023
-
Running in system number 12345
CN-KP-20230312345
Meaning
-
Credit Note KBANK Promptpay
-
At March 2023
-
Running in system number 12345
Are merchants able to change their bank account, email for receiving tax invoices or other information by one-selves?
No, Merchants are unable to change the details by themselves.
If the merchant would like to change any details, kindly contact Ksher customer support team. We will provide a Change Request Form for the merchant to fill in the details the merchant would like to change (The form must be signed by authorized director).
After completing the form, the merchant can send it along with the related documents as requested to kyc@ksher.com. Ksher will proceed the change within 3 business days.
What time do merchants can contact Ksher customer support team?
Ksher customer support team will oversee service from Monday to Friday at 09:00 a.m.- 6 p.m.
In case of emergency issues, the merchant can also contact us after hours. Ksher will assist to solve your issue as soon as possible.
Where to download the private KEY
You need to access your merchant portal for resetting/downloading your private KEY.Please get it from https://merchant.ksher.net
For more detail please see How to download Private key Page.
Where to find my merchant No.?
please see How to find Merchant No. Page.
Is there a way to contact Ksher technical support.
Please contact Ksher sales represantitave and get a Ksher developer support channel account https://support.ksher.net or check other chanel on Contact Page.
Where can I find samples for a specific integration scenario.
If you are using SDK, there is sample included in each SDK package. If you are using API, please ask in the support channel and we will be happy to provide.
Is there a solution for my use case
Please raise your question in the support channel. We will be happy to hear from you.
How to calculate the "sign" field in the API request message.
The sign field is generated using RSA signature algorithm, Please read Signature Algorithm for detail.